[Install Errata] There was an issue with the backend service pulp 500 Internal Server Error


#1

Hi,

When I try to install errata security on RHEL servers, I have the error message in object.

So, I restart katello services. All services work good.

I execute the hammer command : hammer ping
And look the bad result :
candlepin:
Statut: ok
Server Response: Duration: 17ms
candlepin_auth:
Statut: ok
Server Response: Duration: 13ms
pulp:
Statut: FAIL
Server Response:
pulp_auth:
Statut: FAIL
foreman_tasks:
Statut: ok
Server Response: Duration: 2ms

Since, I search where is the pulp problem and don’t find any message which can help me.

Did you have any idea please ?

TCK

PS : sorry for mistakes, I’m french :wink:


#2

Bonjour!

Can you check journalctl and /var/log/messages for pulp errors and paste them here? Also try to restart the pulp services and check for errors.

  sudo systemctl stop pulp_celerybeat.service pulp_workers.service pulp_resource_manager.service
  sudo systemctl start pulp_celerybeat.service pulp_workers.service pulp_resource_manager.service
  sudo systemctl status pulp_celerybeat.service pulp_workers.service pulp_resource_manager.service

#3

Thanks for your answer.

Restart pulp don’t change anything.

In journalctl, I juste have this error (but not pulp) :
déc. 04 15:02:20 katello-02 kernel: httpd[9202]: segfault at 10 ip 00007fedac9c5a8f sp 00007fed921adc30 error 4 in libpython2.7.so.1.0[7fedac963000+17e000]

In /var/log/messages, I have a lot of messages but any error messages. I see one strange thing, I often have this message even I don’t restart pulp:
Dec 4 15:00:43 katello-02 pulp: pulp.server.webservices.application:INFO: *************************************************************
Dec 4 15:00:43 katello-02 pulp: pulp.server.webservices.application:INFO: The Pulp server has been successfully initialized
Dec 4 15:00:43 katello-02 pulp: pulp.server.webservices.application:INFO: *************************************************************

I don’t understand, It’s like pulp restart indefinitely.

FYI :
Katello 3.8


#4

It works, I don’t know why but it works. I don’t understand.

I stop one service which don’t belong to foreman. I will test if it’s that.