Red Hat Subscriptions expired; cannot get into Foreman/Katello UI

Support
1

Running Katello 3.0, Foreman 1.11

Our Red Hat subscriptions expired yesterday. But the Red Hat customer
portal would not let me download the new subscription manifest until today.

When I tried to get into Foreman/Katello, I get:
*Oops, we're sorry but something went wrong *Katello::Resources::Candlepin::Pool:
404 Resource Not Found {"displayMessage":"Pool with id
40288aad54b8aaa60154c2e3bdae0b9b could not be
found.","requestUuid":"8654bb49-ed4a-449a-b5d7-b94a1da2e18e"} (GET
/candlepin/pools/40288aad54b8aaa60154c2e3bdae0b9b)

I suspect this is because the subscriptions expired. If so, how do I get
into Foreman/Katello and import the new manifest?

Thanks.

2

Stephen,

Can you try refreshing your manifest?

-John

John Mitsch
Red Hat Engineering
(860)-967-7285
irc: jomitsch

··· On Fri, Jul 1, 2016 at 4:12 PM, Stephen Odo wrote:

Running Katello 3.0, Foreman 1.11

Our Red Hat subscriptions expired yesterday. But the Red Hat customer
portal would not let me download the new subscription manifest until today.

When I tried to get into Foreman/Katello, I get:
*Oops, we’re sorry but something went wrong *Katello::Resources::Candlepin::Pool:
404 Resource Not Found {“displayMessage”:“Pool with id
40288aad54b8aaa60154c2e3bdae0b9b could not be
found.”,“requestUuid”:“8654bb49-ed4a-449a-b5d7-b94a1da2e18e”} (GET
/candlepin/pools/40288aad54b8aaa60154c2e3bdae0b9b)

I suspect this is because the subscriptions expired. If so, how do I get
into Foreman/Katello and import the new manifest?

Thanks.

–
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3

How would I do that? Can I use a command line tool to do that? I can't
login to Foreman/Katello at all.

··· On Friday, July 1, 2016 at 10:21:51 AM UTC-10, John Mitsch wrote: > > Stephen, > > Can you try refreshing your manifest? > > -John > > John Mitsch > Red Hat Engineering > (860)-967-7285 > irc: jomitsch > > On Fri, Jul 1, 2016 at 4:12 PM, Stephen Odo > wrote: > >> Running Katello 3.0, Foreman 1.11 >> >> Our Red Hat subscriptions expired yesterday. But the Red Hat customer >> portal would not let me download the new subscription manifest until today. >> >> When I tried to get into Foreman/Katello, I get: >> *Oops, we're sorry but something went wrong *Katello::Resources::Candlepin::Pool: >> 404 Resource Not Found {"displayMessage":"Pool with id >> 40288aad54b8aaa60154c2e3bdae0b9b could not be >> found.","requestUuid":"8654bb49-ed4a-449a-b5d7-b94a1da2e18e"} (GET >> /candlepin/pools/40288aad54b8aaa60154c2e3bdae0b9b) >> >> I suspect this is because the subscriptions expired. If so, how do I get >> into Foreman/Katello and import the new manifest? >> >> Thanks. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Foreman users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to foreman-user...@googlegroups.com . >> To post to this group, send email to forema...@googlegroups.com >> . >> Visit this group at https://groups.google.com/group/foreman-users. >> For more options, visit https://groups.google.com/d/optout. >> > >
4

Thanks John!!!

Used "hammer -u stephen -p ********* subscription refresh-manifest
–organization='UH ITS' " and now can login again.

Forgot about hammer …

–Stephen

··· On Friday, July 1, 2016 at 11:16:07 AM UTC-10, Stephen Odo wrote: > > How would I do that? Can I use a command line tool to do that? I can't > login to Foreman/Katello at all. > > On Friday, July 1, 2016 at 10:21:51 AM UTC-10, John Mitsch wrote: >> >> Stephen, >> >> Can you try refreshing your manifest? >> >> -John >> >> John Mitsch >> Red Hat Engineering >> (860)-967-7285 >> irc: jomitsch >> >> On Fri, Jul 1, 2016 at 4:12 PM, Stephen Odo wrote: >> >>> Running Katello 3.0, Foreman 1.11 >>> >>> Our Red Hat subscriptions expired yesterday. But the Red Hat customer >>> portal would not let me download the new subscription manifest until today. >>> >>> When I tried to get into Foreman/Katello, I get: >>> *Oops, we're sorry but something went wrong *Katello::Resources::Candlepin::Pool: >>> 404 Resource Not Found {"displayMessage":"Pool with id >>> 40288aad54b8aaa60154c2e3bdae0b9b could not be >>> found.","requestUuid":"8654bb49-ed4a-449a-b5d7-b94a1da2e18e"} (GET >>> /candlepin/pools/40288aad54b8aaa60154c2e3bdae0b9b) >>> >>> I suspect this is because the subscriptions expired. If so, how do I get >>> into Foreman/Katello and import the new manifest? >>> >>> Thanks. >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Foreman users" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to foreman-user...@googlegroups.com. >>> To post to this group, send email to forema...@googlegroups.com. >>> Visit this group at https://groups.google.com/group/foreman-users. >>> For more options, visit https://groups.google.com/d/optout. >>> >> >>
5

Great to hear!

John Mitsch
Red Hat Engineering
(860)-967-7285
irc: jomitsch

··· On Fri, Jul 1, 2016 at 5:59 PM, Stephen Odo wrote:

Thanks John!!!

Used "hammer -u stephen -p ********* subscription refresh-manifest
–organization=‘UH ITS’ " and now can login again.

Forgot about hammer …

–Stephen

On Friday, July 1, 2016 at 11:16:07 AM UTC-10, Stephen Odo wrote:

How would I do that? Can I use a command line tool to do that? I can’t
login to Foreman/Katello at all.

On Friday, July 1, 2016 at 10:21:51 AM UTC-10, John Mitsch wrote:

Stephen,

Can you try refreshing your manifest?

-John

John Mitsch
Red Hat Engineering
(860)-967-7285
irc: jomitsch

On Fri, Jul 1, 2016 at 4:12 PM, Stephen Odo steph...@gmail.com wrote:

Running Katello 3.0, Foreman 1.11

Our Red Hat subscriptions expired yesterday. But the Red Hat customer
portal would not let me download the new subscription manifest until today.

When I tried to get into Foreman/Katello, I get:
*Oops, we’re sorry but something went wrong *Katello::Resources::Candlepin::Pool:
404 Resource Not Found {“displayMessage”:“Pool with id
40288aad54b8aaa60154c2e3bdae0b9b could not be
found.”,“requestUuid”:“8654bb49-ed4a-449a-b5d7-b94a1da2e18e”} (GET
/candlepin/pools/40288aad54b8aaa60154c2e3bdae0b9b)

I suspect this is because the subscriptions expired. If so, how do I
get into Foreman/Katello and import the new manifest?

Thanks.

–
You received this message because you are subscribed to the Google
Groups “Foreman users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to foreman-user...@googlegroups.com.
To post to this group, send email to forema...@googlegroups.com.
Visit this group at https://groups.google.com/group/foreman-users.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google Groups
"Foreman users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to foreman-users+unsubscribe@googlegroups.com.
To post to this group, send email to foreman-users@googlegroups.com.
Visit this group at https://groups.google.com/group/foreman-users.
For more options, visit https://groups.google.com/d/optout.