Problem:
Remote server error. Please check the connection details, or see /var/log/rhsm/rhsm.log for more information.
Expected outcome:
Foreman and Proxy versions:
Foreman 2.1.4 foreman-proxy-2.1.4
Foreman and Proxy plugin versions:
Distribution and version:
RHEL 7.9
Other relevant data:
Error on client side when trying to register it on katello
2020-11-07 21:38:50,707 [INFO] subscription-manager:15614:MainThread @connection.py:905 - Connection built: host=myhost port=443 handler=/rhsm auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
2020-11-07 21:38:50,721 [INFO] subscription-manager:15614:MainThread @connection.py:905 - Connection built: host=myhost port=443 handler=/rhsm auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False
2020-11-07 21:38:50,722 [INFO] subscription-manager:15614:MainThread @connection.py:905 - Connection built: host=myhost port=443 handler=/rhsm auth=none
2020-11-07 21:38:50,756 [INFO] subscription-manager:15614:MainThread @connection.py:905 - Connection built: host=myhost port=443 handler=/rhsm auth=none
2020-11-07 21:39:51,400 [ERROR] subscription-manager:15614:MainThread @connection.py:643 - Response: 502
2020-11-07 21:39:51,400 [ERROR] subscription-manager:15614:MainThread @connection.py:644 - JSON parsing error: No JSON object could be decoded
2020-11-07 21:39:51,401 [ERROR] subscription-manager:15614:MainThread @managercli.py:217 - Error during registration: Server error attempting a POST to /rhsm/consumers?owner=Operations&activation_keys=Rhel7 returned status 502
2020-11-07 21:39:51,401 [ERROR] subscription-manager:15614:MainThread @managercli.py:218 - Server error attempting a POST to /rhsm/consumers?owner=Operations&activation_keys=Rhel7 returned status 502
Traceback (most recent call last):
File “/usr/lib64/python2.7/site-packages/subscription_manager/managercli.py”, line 1384, in _do_command
type=self.options.consumertype
File “/usr/lib64/python2.7/site-packages/rhsmlib/services/register.py”, line 91, in register
usage=usage
File “/usr/lib64/python2.7/site-packages/rhsm/connection.py”, line 1021, in registerConsumer
return self.conn.request_post(url, params)
File “/usr/lib64/python2.7/site-packages/rhsm/connection.py”, line 729, in request_post
return self._request(“POST”, method, params, headers=headers)
File “/usr/lib64/python2.7/site-packages/rhsm/connection.py”, line 752, in _request
info=info, headers=headers)
File “/usr/lib64/python2.7/site-packages/rhsm/connection.py”, line 627, in _request
self.validateResponse(result, request_type, handler)
File “/usr/lib64/python2.7/site-packages/rhsm/connection.py”, line 695, in validateResponse
handler=handler)
Virt-who plugin in use and working:
2020-11-07 21:40:13,299 [INFO] @virt.py:651 - Hosts-to-guests mapping for config “virt-who-config-1”: 16 hypervisors and 457 guests found
2020-11-07 21:40:13,299 [INFO] @virt.py:682 - Sending updated Host-to-guest mapping to “Operations” including 16 hypervisors and 457 guests
2020-11-07 21:40:13,301 [INFO] @subscriptionmanager.py:156 - X-Correlation-ID: b10b4b4a095f4db89c8abf365a861cc8
2020-11-07 21:40:13,307 [INFO] @virt.py:651 - Hosts-to-guests mapping for config “virt-who-config-2”: 6 hypervisors and 160 guests found
2020-11-07 21:40:13,307 [INFO] @virt.py:682 - Sending updated Host-to-guest mapping to “Operations” including 6 hypervisors and 160 guests
2020-11-07 21:40:13,309 [INFO] @subscriptionmanager.py:156 - X-Correlation-ID: 6098e7edbfa94706bd89f0a849dbffe2
The problem started with this issue: