Community monitoring rotation

Community
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This is the place to look for who is in charge of making sure users get support when asking questions in our forum.

The person in charge primary role is to monitor support posts in our forum, orchestrating collaborations with Dev’s/QE’s and other experts in our community when necessary. They are not required to personally resolve every post but can engage other engineers for assistance.

Our rotation system scheduled based on: Each week, a dedicated engineer from one of our teams will take the lead, focusing on their specific areas of ownership. This approach will ensure comprehensive coverage and expertise within our community support.

For our users - if you feel you haven’t gotten a response for too long you can ping the person in charge of the week on your thread.

Please avoid direct messages and keep everything pubic.

Week 1

From To Dev/QE Team
08 July 12 July @name Endeavour
08 July 12 July @wbclark Phoenix
08 July 12 July @name Platform
08 July 12 July @name Rocket

Week 2

From To Dev/QE Team
15 July 19 July @name Endeavour
15 July 19 July @cintrix84 Phoenix
15 July 19 July @name Platform
15 July 19 July @name Rocket

Week 3

From To Dev/QE Team
22 July 26 July @name Endeavour
22 July 26 July @iballou Phoenix
22 July 26 July @name Platform
22 July 26 July @name Rocket
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This is to check in regarding this monitoring rotation. My goal is to make this an active initiative where users can easily find the person they need for support.

Do you think there are areas for improvement in the current rotation system? Any suggestions or ideas to make this initiative more active and beneficial for our community would be greatly appreciated. Would a weekly nudge for the assignment help?

Additionally, I wanted to discuss whether we need this initiative in general for our community.

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Also team Phoenix, I appreciate your efforts. Thanks! :slight_smile:

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