No facts from rhsm (Subscription-manager)

Support
1

Problem: After registering host in to foreman with the subscription manager there are no gathered facts for the newly registered host. In Monitor > Facts > filter for host fqdn.

Expected outcome: I’m expecting to see gathered facts. “net;system;virt;dmi;uname;etc…”

Foreman and Proxy versions: 3.13.0-1

Foreman and Proxy plugin versions: foreman-tasks 10.0.1 , foreman_remote_execution 14.0.2 , katello 4.15.0

Distribution and version:

Other relevant data: I’m expecting a network issue, I have a different host registered to the Foreman/katello which is in the same network and everything works fine. But I can’t figure out which port should be allowed for sending facts? The host from different network is working normally with subscription manager it register when I allow or disable repositories for it. I TCPDUMPT communication to Foreman/katello server during command subscription-manager facts --update command finishes with Successfully updated the system facts
And TCPDUMP is

14:37:59.413268 IP os02-ab-dvolf-perf.perf.network2.43512 > repo-katello-drc.network1.https: Flags [S], seq 307482908, win 64240, options [mss 1460,sackOK,TS val 789268647 ecr 0,nop,wscale 7], length 0
14:37:59.413476 IP repo-katello-drc.network1.https > os02-ab-dvolf-perf.perf.network2.43512: Flags [S.], seq 3929854249, ack 307482909, win 65160, options [mss 1460,sackOK,TS val 3300971447 ecr 789268647,nop,wscale 7], length 0
14:37:59.413497 IP os02-ab-dvolf-perf.perf.network2.43512 > repo-katello-drc.network1.https: Flags [.], ack 1, win 502, options [nop,nop,TS val 789268648 ecr 3300971447], length 0
14:37:59.413813 IP os02-ab-dvolf-perf.perf.network2.43512 > repo-katello-drc.network1.https: Flags [P.], seq 1:518, ack 1, win 502, options [nop,nop,TS val 789268648 ecr 3300971447], length 517
14:37:59.413974 IP repo-katello-drc.network1.https > os02-ab-dvolf-perf.perf.network2.43512: Flags [.], ack 518, win 506, options [nop,nop,TS val 3300971447 ecr 789268648], length 0
14:37:59.418530 IP repo-katello-drc.network1.https > os02-ab-dvolf-perf.perf.network2.43512: Flags [.], seq 1:1449, ack 518, win 506, options [nop,nop,TS val 3300971452 ecr 789268648], length 1448
14:37:59.418536 IP os02-ab-dvolf-perf.perf.network2.43512 > repo-katello-drc.network1.https: Flags [.], ack 1449, win 501, options [nop,nop,TS val 789268653 ecr 3300971452], length 0
14:37:59.418545 IP repo-katello-drc.network1.https > os02-ab-dvolf-perf.perf.network2.43512: Flags [.], seq 1449:2897, ack 518, win 506, options [nop,nop,TS val 3300971452 ecr 789268648], length 1448
14:37:59.418551 IP os02-ab-dvolf-perf.perf.network2.43512 > repo-katello-drc.network1.https: Flags [.], ack 2897, win 496, options [nop,nop,TS val 789268653 ecr 3300971452], length 0
14:37:59.418558 IP repo-katello-drc.network1.https > os02-ab-dvolf-perf.perf.network2.43512: Flags [P.], seq 2897:4097, ack 518, win 506, options [nop,nop,TS val 3300971452 ecr 789268648], length 1200
14:37:59.418563 IP os02-ab-dvolf-perf.perf.network2.43512 > repo-katello-drc.network1.https: Flags [.], ack 4097, win 489, options [nop,nop,TS val 789268653 ecr 3300971452], length 0
14:37:59.418575 IP repo-katello-drc.network1.https > os02-ab-dvolf-perf.perf.network2.43512: Flags [P.], seq 4097:4633, ack 518, win 506, options [nop,nop,TS val 3300971452 ecr 789268648], length 536
14:37:59.418576 IP os02-ab-dvolf-perf.perf.network2.43512 > repo-katello-drc.network1.https: Flags [.], ack 4633, win 485, options [nop,nop,TS val 789268653 ecr 3300971452], length 0
14:37:59.424528 IP os02-ab-dvolf-perf.perf.network2.43512 > repo-katello-drc.network1.https: Flags [P.], seq 518:3946, ack 4633, win 501, options [nop,nop,TS val 789268659 ecr 3300971452], length 3428
14:37:59.424699 IP repo-katello-drc.network1.https > os02-ab-dvolf-perf.perf.network2.43512: Flags [.], ack 3946, win 501, options [nop,nop,TS val 3300971458 ecr 789268659], length 0
14:37:59.424740 IP os02-ab-dvolf-perf.perf.network2.43512 > repo-katello-drc.network1.https: Flags [P.], seq 3946:4383, ack 4633, win 501, options [nop,nop,TS val 789268659 ecr 3300971458], length 437
14:37:59.424765 IP os02-ab-dvolf-perf.perf.network2.43512 > repo-katello-drc.network1.https: Flags [P.], seq 4383:11623, ack 4633, win 501, options [nop,nop,TS val 789268659 ecr 3300971458], length 7240
14:37:59.424774 IP os02-ab-dvolf-perf.perf.network2.43512 > repo-katello-drc.network1.https: Flags [P.], seq 11623:13551, ack 4633, win 501, options [nop,nop,TS val 789268659 ecr 3300971458], length 1928
14:37:59.425332 IP repo-katello-drc.network1.https > os02-ab-dvolf-perf.perf.network2.43512: Flags [.], seq 4633:6081, ack 13551, win 464, options [nop,nop,TS val 3300971459 ecr 789268659], length 1448
14:37:59.425351 IP repo-katello-drc.network1.https > os02-ab-dvolf-perf.perf.network2.43512: Flags [P.], seq 6081:6584, ack 13551, win 464, options [nop,nop,TS val 3300971459 ecr 789268659], length 503
14:37:59.425361 IP os02-ab-dvolf-perf.perf.network2.43512 > repo-katello-drc.network1.https: Flags [.], ack 6584, win 496, options [nop,nop,TS val 789268659 ecr 3300971459], length 0
14:37:59.425424 IP repo-katello-drc.network1.https > os02-ab-dvolf-perf.perf.network2.43512: Flags [.], seq 6584:8032, ack 13551, win 464, options [nop,nop,TS val 3300971459 ecr 789268659], length 1448
14:37:59.425449 IP repo-katello-drc.network1.https > os02-ab-dvolf-perf.perf.network2.43512: Flags [P.], seq 8032:8535, ack 13551, win 464, options [nop,nop,TS val 3300971459 ecr 789268659], length 503
14:37:59.425453 IP os02-ab-dvolf-perf.perf.network2.43512 > repo-katello-drc.network1.https: Flags [.], ack 8535, win 501, options [nop,nop,TS val 789268660 ecr 3300971459], length 0
14:37:59.528172 IP repo-katello-drc.network1.https > os02-ab-dvolf-perf.perf.network2.43512: Flags [P.], seq 8535:9621, ack 13551, win 501, options [nop,nop,TS val 3300971562 ecr 789268660], length 1086
14:37:59.562777 IP os02-ab-dvolf-perf.perf.network2.43512 > repo-katello-drc.network1.https: Flags [P.], seq 13551:13575, ack 9621, win 501, options [nop,nop,TS val 789268797 ecr 3300971562], length 24
14:37:59.563007 IP repo-katello-drc.network1.https > os02-ab-dvolf-perf.perf.network2.43512: Flags [P.], seq 9621:9645, ack 13575, win 501, options [nop,nop,TS val 3300971596 ecr 789268797], length 24
14:37:59.563056 IP repo-katello-drc.network1.https > os02-ab-dvolf-perf.perf.network2.43512: Flags [F.], seq 9645, ack 13575, win 501, options [nop,nop,TS val 3300971596 ecr 789268797], length 0
14:37:59.563080 IP os02-ab-dvolf-perf.perf.network2.43512 > repo-katello-drc.network1.https: Flags [F.], seq 13575, ack 9646, win 501, options [nop,nop,TS val 789268797 ecr 3300971596], length 0
14:37:59.563212 IP repo-katello-drc.network1.https > os02-ab-dvolf-perf.perf.network2.43512: Flags [.], ack 13576, win 501, options [nop,nop,TS val 3300971597 ecr 789268797], length 0

But sadly there are no facts at the Foreman.

2

I have a small update on the situation. I foreman production.log I noticed that If I manually run subscription-manager facts --update for host on the same network as a foreman server I get

2025-03-13T14:08:32 [I|app|604c616d] Started PUT "/rhsm/consumers/289dd974-1a66-4ed5-a04b-c8d0b1cd23f0" for 10.133.16.39 at 2025-03-13 14:08:32 +0100
2025-03-13T14:08:32 [I|app|604c616d] Processing by Katello::Api::Rhsm::CandlepinProxiesController#facts as JSON
2025-03-13T14:08:32 [I|app|604c616d]   Parameters: {"facts"=>"[FILTERED]", "id"=>"289dd974-1a66-4ed5-a04b-c8d0b1cd23f0"}
2025-03-13T14:08:32 [I|app|604c616d] Import facts for 'os02-dculik-ansible-np.network1' completed. Added: 0, Updated: 1, Deleted 0 facts
2025-03-13T14:08:32 [I|app|604c616d] Completed 200 OK in 143ms (Views: 0.2ms | ActiveRecord: 11.2ms | Allocations: 47509)

and from the host on different network I get

2025-03-13T14:08:48 [I|app|cba9680e] Started PUT "/rhsm/consumers/4272bf71-3ce9-49dd-8a30-8ea2eca6f94c" for 10.136.4.5 at 2025-03-13 14:08:48 +0100
2025-03-13T14:08:48 [I|app|cba9680e] Processing by Katello::Api::Rhsm::CandlepinProxiesController#facts as JSON
2025-03-13T14:08:48 [I|app|cba9680e]   Parameters: {"facts"=>"[FILTERED]", "id"=>"4272bf71-3ce9-49dd-8a30-8ea2eca6f94c"}
2025-03-13T14:08:48 [I|app|cba9680e] Completed 200 OK in 95ms (Views: 0.2ms | ActiveRecord: 4.7ms | Allocations: 26441)

It misses line Import facts for but it gets 200 code. :confused: