How about adding a template when user starts new post in “Support” category. Recently, we have seen many provisioning requests for help with basic information. I spent quite some time debugging discovery issue and it turned out a user is provisioning Windows and not Linux, via highly customized template. Recently, we also have bunch of questions on DHCP/DNS providers but users are not telling us they are using Infoblox or other providers.
If such a feature exists in Discourse, let’s put some basic short questions (not so long) and also we can inform user about foreman-debug -u (upload) feature which creates safe tarball on our servers.