Unable to install Foreman-katello

Support
1

Problem: Unable to install foreman-katello

**Expected outcome:**Need to install foreman-katello successfully

Foreman and Proxy versions: foreman - 3.13 and katello 4.15

Foreman and Proxy plugin versions:

**Distribution and version:**Rocky 9.5

Other relevant data:

We are getting the below error when we try to run foreman-installer command.

2025-01-08 10:56:12 [NOTICE] [root] Loading installer configuration. This will take some time.
2025-01-08 10:56:14 [NOTICE] [root] Running installer with log based terminal output at level NOTICE.
2025-01-08 10:56:14 [NOTICE] [root] Use -l to set the terminal output log level to ERROR, WARN, NOTICE, INFO, or DEBUG. See --full-help for definitions.
2025-01-08 10:56:15 [NOTICE] [checks] System checks passed
2025-01-08 10:56:21 [NOTICE] [configure] Starting system configuration.
2025-01-08 10:56:27 [NOTICE] [configure] 250 configuration steps out of 1354 steps complete.
2025-01-08 10:56:28 [NOTICE] [configure] 500 configuration steps out of 1356 steps complete.
2025-01-08 10:56:32 [NOTICE] [configure] 750 configuration steps out of 1362 steps complete.
2025-01-08 10:56:51 [NOTICE] [configure] 1000 configuration steps out of 1363 steps complete.
2025-01-08 10:56:59 [NOTICE] [configure] 1250 configuration steps out of 1363 steps complete.
2025-01-08 10:57:00 [ERROR ] [configure] Proxy Proxyserver.example.com has failed to load one or more features (Pulpcore), check /var/log/foreman-proxy/proxy.log for configuration errors
2025-01-08 10:57:00 [ERROR ] [configure] /Stage[main]/Foreman_proxy::Register/Foreman_smartproxy[Proxyserver.example.com]/features: change from ["Logs"] to ["Logs", "Pulpcore"] failed: Proxy Proxyserver.example.com has failed to load one or more features (Pulpcore), check /var/log/foreman-proxy/proxy.log for configuration errors
2025-01-08 10:57:02 [NOTICE] [configure] System configuration has finished.

Error 1: Puppet Foreman_smartproxy resource 'Proxyserver.example.com' failed. Logs:
  /Stage[main]/Foreman_proxy::Register/Foreman_smartproxy[Proxyserver.example.com]/before
    before to Cron[puppet]
    before to Service[puppet]
    before to Service[puppet-run.timer]
  /Stage[main]/Foreman_proxy::Register/Foreman_smartproxy[Proxyserver.example.com]
    Adding autorequire relationship with Anchor[foreman::service]
    Adding autorequire relationship with Anchor[foreman::providers::oauth]
    Starting to evaluate the resource (1335 of 1363)
    Evaluated in 0.28 seconds
  Foreman_smartproxy[Proxyserver.example.com](provider=rest_v3)
    Making get request to https://Proxyserver.example.com/api/v2/smart_proxies?search=name%3D%22Proxyserver.example.com%22
    Received response 200 from request to https://Proxyserver.example.com/api/v2/smart_proxies?search=name%3D%22Proxyserver.example.com%22
    Making put request to https://Proxyserver.example.com/api/v2/smart_proxies/1/refresh
    Received response 200 from request to https://Proxyserver.example.com/api/v2/smart_proxies/1/refresh
  /Stage[main]/Foreman_proxy::Register/Foreman_smartproxy[Proxyserver.example.com]/features
    change from ["Logs"] to ["Logs", "Pulpcore"] failed: Proxy Proxyserver.example.com has failed to load one or more features (Pulpcore), check /var/log/foreman-proxy/proxy.log for configuration errors

Please help us on this issue. Is anyone faced this kind of error.

2

Without seeing the complete foreman-installer with all options, it’s hard to say.

As the error message says, more information should be in /var/log/foreman-proxy/proxy.log

3

Foreman installer command which we used is as below:

foreman-installer --scenario katello \
  --foreman-db-host dbserver.example.com \
  --foreman-db-password PASSWD \
  --foreman-db-database foreman_preprod \
  --foreman-db-manage false \
  --katello-candlepin-db-host dbserver.example.com \
  --katello-candlepin-db-name candlepin \
  --katello-candlepin-db-password PASSWD \
  --katello-candlepin-manage-db false \
  --foreman-proxy-content-pulpcore-manage-postgresql false \
  --foreman-proxy-content-pulpcore-postgresql-host dbserver.example.com \
  --foreman-proxy-content-pulpcore-postgresql-db-name pulpcore \
  --foreman-proxy-content-pulpcore-postgresql-password PASSWD

error log from /var/log/foreman-proxy/proxy.log

2025-01-08T10:40:51  [E] <OpenSSL::SSL::SSLError> SSL_accept returned=1 errno=0 state=error: unknown protocol
        /usr/share/gems/gems/webrick-1.9.0/lib/webrick/server.rb:302:in `accept'
        /usr/share/gems/gems/webrick-1.9.0/lib/webrick/server.rb:302:in `block (2 levels) in start_thread'
        /usr/share/gems/gems/webrick-1.9.0/lib/webrick/utils.rb:258:in `timeout'
        /usr/share/gems/gems/webrick-1.9.0/lib/webrick/server.rb:300:in `block in start_thread'
        /usr/share/gems/gems/logging-2.4.0/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
2025-01-08T10:40:51  [E] <OpenSSL::SSL::SSLError> SSL_accept returned=1 errno=0 state=error: unknown protocol
        /usr/share/gems/gems/webrick-1.9.0/lib/webrick/server.rb:302:in `accept'
        /usr/share/gems/gems/webrick-1.9.0/lib/webrick/server.rb:302:in `block (2 levels) in start_thread'
        /usr/share/gems/gems/webrick-1.9.0/lib/webrick/utils.rb:258:in `timeout'
        /usr/share/gems/gems/webrick-1.9.0/lib/webrick/server.rb:300:in `block in start_thread'
        /usr/share/gems/gems/logging-2.4.0/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'


2025-01-08 12:02:12 [NOTICE] [configure] 1000 configuration steps out of 1363 steps complete.
2025-01-08 12:02:20 [NOTICE] [configure] 1250 configuration steps out of 1363 steps complete.
2025-01-08 12:02:21 [ERROR ] [configure] Proxy Proxyserver.example.com has failed to load one or more features (Pulpcore), check /var/log/foreman-proxy/proxy.log for configuration errors
2025-01-08 12:02:21 [ERROR ] [configure] /Stage[main]/Foreman_proxy::Register/Foreman_smartproxy[Proxyserver.example.com]/features: change from ["Logs"] to ["Logs", "Pulpcore"] failed: Proxy Proxyserver.example.com has failed to load one or more features (Pulpcore), check /var/log/foreman-proxy/proxy.log for configuration errors
2025-01-08 12:02:22 [NOTICE] [configure] System configuration has finished.

Error 1: Puppet Foreman_smartproxy resource 'Proxyserver.example.com' failed. Logs:
  /Stage[main]/Foreman_proxy::Register/Foreman_smartproxy[Proxyserver.example.com]/before
    before to Cron[puppet]
    before to Service[puppet]
    before to Service[puppet-run.timer]
  /Stage[main]/Foreman_proxy::Register/Foreman_smartproxy[Proxyserver.example.com]
    Adding autorequire relationship with Anchor[foreman::service]
    Adding autorequire relationship with Anchor[foreman::providers::oauth]
    Starting to evaluate the resource (1335 of 1363)
    Evaluated in 0.26 seconds
  Foreman_smartproxy[Proxyserver.example.com](provider=rest_v3)
    Making get request to https://Proxyserver.example.com/api/v2/smart_proxies?search=name%3D%22Proxyserver.example.com%22
    Received response 200 from request to https://Proxyserver.example.com/api/v2/smart_proxies?search=name%3D%22Proxyserver.example.com%22
    Making put request to https://Proxyserver.example.com/api/v2/smart_proxies/1/refresh
    Received response 200 from request to https://Proxyserver.example.com/api/v2/smart_proxies/1/refresh
  /Stage[main]/Foreman_proxy::Register/Foreman_smartproxy[Proxyserver.example.com]/features
    change from ["Logs"] to ["Logs", "Pulpcore"] failed: Proxy Proxyserver.example.com has failed to load one or more features (Pulpcore), check /var/log/foreman-proxy/proxy.log for configuration errors

1 error was detected during installation.
Please address the errors and re-run the installer to ensure the system is properly configured.
Failing to do so is likely to result in broken functionality.
4

Did you follow the instructions for preparing an external database from docs? While I do not see a matching error message in the excerpt of the logs, this is a common mistake as the postgresql server is missing the required extensions (most times evr) without following the steps.