Unable to sync some RH repositories

Support
1

**Problem:When trying to sync some of the Red Hat repositories the sync ends with warning and contents are not available

**Expected outcome:*All content *

**Foreman and Proxy versions:foreman-2.5.4-1.el7.noarch

**Foreman and Proxy plugin versions:katello-4.1.4-1.el7.noarch

**Distribution and version:RHEL 7.9

*Other relevant data:

Exception in /var/log/messages: 
Dec 28 18:37:48 mtsforeman pulpcore-api: [2021-12-28 18:37:48 +0100] [18287] [CRITICAL] WORKER TIMEOUT (pid:18320)
Dec 28 18:37:50 mtsforeman pulpcore-api: [2021-12-28 18:37:50 +0100] [18287] [WARNING] Worker with pid 18320 was terminated due to signal 9

Exception in /var/log/foreman/production.log
2021-12-28T18:37:18 [I|app|6d6b7c7f] CONTENT_INDEX type=Katello::Rpm success=false duration=60157.12
2021-12-28T18:37:18 [E|bac|6d6b7c7f] Error message: the server returns an error (PulpRpmClient::ApiError)
2

Hi,
Do you have logs that looks like :

django.db.models.deletion.ProtectedError: (“Cannot delete some instances of model ‘ReservedResource’ because they are referenced through a protected foreign key: ‘TaskReservedResource.resource’”

?

3

I looked at messages and production logs but I didn’t find the entry mentioned.
Today seems I solved the exception related to the timeout simply increasing the value in the service (/etc/systemd/system/pulpcore-api.service).
But I sttil have the exception related to the Actions::Katello::Repository::IndexContent.
I completely removed and added the product, changed download policy, refreshed metadata but the issue is the same. This issue appens only for a pair of RHEL product. I synced others without errors

4

Hi, do you have any idea?
Now the sync finish with no issue, but I can’t see any packages, errata etc… for the product.

Thanks and regards

5

Hello,
I have those errors you mentioned in my messages file.
Any idea what is going on?
Any help on how to solve that would be highly appreciated.
thanks,
w

6

Hi, you can check my answer here, it should fix your problems

You can check out the thread to get more information about it.
I also ran foreman-installer --foreman-proxy-content-enable-katello-agent=false to remove any traces of the Katello agent as I didn’t use it. You should do that as well if you don’t use the katello agent

@ivan Have you tried recreating the repository maybe ? Is your repository download_policy set to immediate ?

7

Hi, that solved my issue.

thanks for your help.

8

Hi, yes I’ve already deleted e re-added the repository. Initially the download policy was “On demand”. Then I changed to immediate. But the issue still persist.

To finish the task, through dynaflow console, I forced to skip the failed step “IndexContent”
Doing so, the sync tasks finish but I’ve no visible packages, errata etc…, in the RHEL 7 Server product page.
Anyway the clients seem succesfully retrieve the updates and packages from Foreman

Thanks and regards

9

Hello, the issue has been solved setting “Pulp bulk load size” to 700 instead of default value, 2000

Regards