Problem:
I have a Red Hat Satellite server (apologies if posting for this is not allowed here - however a ticket had been open with Red Hat for >30 days with no resolution in sight and I hoped there might be some experts here who could assist). Satellite version is 6.4.4.2 (appears to be Foreman 1.18 with Katello 3.7.0). We are unable to either refresh the subscription manifest or re-upload the manifest. Both tasks hang at 1% for about 30 minutes, and then either timeout or 500 Internal Server Error’s are logged against the task. Various attempts to resolve this through patching, clearing out old, stuck tasks and re-performing, and so on have all come to nothing.
Expected outcome:
Should be able to refresh manifest and upload manifest.
Foreman and Proxy versions:
Foreman: 1.18
Proxy: 1.18
Foreman and Proxy plugin versions:
Distribution and version:
RHEL 7.8
Other relevant data:
I have lots of logs, task exports, sosreports and so on that have all been historically sent to Red Hat support. Happy to upload or provide links to but didn’t want to bombard on my first post. Not sure how to debug this issue at this stage - any and all guidance gratefully appreciated.